Return Policy

Preferred Customers:

If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order.

Retail Customers:

If you are unsatisfied with a product purchased from Plexus, you have up to 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. If you have purchased directly from a Plexus Ambassador, please contact that individual for a direct refund. You will need to return any unused product along with its original packaging to the Plexus Ambassador whom you purchased the product from.

Ambassadors:

Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition.

Ambassadors Customers:

If a customer is unsatisfied with a product purchased directly from an Ambassador, they have up to 60 days to return to that Ambassador their unused product and its original packaging, their full name, phone number and email. Once this is done, the Ambassador issues the customer a refund for the purchase price. The Ambassador then contacts Plexus Customer Service for authorization and sends the collected items to Plexus. After contacting the customer to verify that you have issued their refund, Plexus will issue replacement product for the return items submitted.

Meet us on FacebookMore...